Customer Service is everything! Please read my letter to my team at Fitness Forward Studio in Bellevue, WA.
As some of you know I have been doing a networking blog project in the area – doing a demo/experience and interview then making a video blog for our website www.fitnessforwardstudio.com/blog plus post on social media. I am trying to connect with other business locally who are offering different services to help clients optimize their health from the inside out (The WHOLESTIC Method).
Also, I tried out a new Club Pilates last night that opened by our house…well tried. This is my point of the email. After touring around different small businesses and then trying out a new place last night, I realized how important customer service is as well as your first experience is EVERYTHING.
If I don’t have a good experience with a service business as a restaurant, spa or studio then I probably will not be returning. I went to Club Pilates last night and I was the only other person in the studio. The teacher said hello from the other room but never came over to me to check in and ask any questions. I stood there for over 5 minutes waiting for her to come into the front room to help me as I needed to pay for the class. I left.
Then I have been to a few different heat/light therapy sessions and floating places… one cute little place CITYSWEATs offered a “spa service” but was so little and not a real spa.
Then the place up the street, they just sent me to the back “spa room” to my sauna and the “Spa Attendant” did nothing. The cute little spa gave me the “SPA” experience by checking on me during my treatments and helped me in the “recovery” sitting area afterward leaving me water with electrolytes and an orange slice.
The larger Sun Light Spa down the street from me didn’t have the schedule spa attendant in the “spa” room (originally just tanning salon) to help me get set up with the wellness pod infrared sauna or the infrared sauna (two different days). They are to have the spa towel wraps set up in the room and should give me water afterward in the “lounge” area for recovery. Nothing. No one in the “spa room”. Who do you think one my vote and referrals? The cute little sweat therapy spa in Madison Park (15-20 minute drive) with curtains between treatment rooms or the local fancier heath and light therapy spa one block up from my studio?
Well, who is interested in collaborating in my “self-care health fair” in April? Not the local business- they are not doing any marketing and networking events. Who do I choose to promote on social media and give a free plug to my followers? Not my neighbor with an owner who I know and was trying to support.
Odd.
Experience is everything.
Please treat all of our clients as your own.
Greet everyone as they enter and leave by name.Make it the “CHEERS” Fitness studio. The first experience is everything and each time they arrive it should be a VIP service.
[author] [author_image timthumb=’on’]http://fitnessforwardstudio.com/wp-content/uploads/2018/02/debbiefoodlandcountrynight.jpg[/author_image] [author_info]Debbie Potts – The WHOLE Athlete Podcast, The WHOLESTIC Method, NASM CPT, CHEK HCL, USAT Coach, Nutritional Therapy Practitioner[/author_info] [/author]
